2025 was a big year for Spur. Here's a look at the features that changed how teams create and run automated tests using natural language, from smarter ways to model scenarios and organize suites to richer execution, debugging, and integrations that plug directly into the tools teams already use every day.

Scenario Tables

Scenario Tables help you create dynamic tests that handle multiple scenarios within a single user flow using parameterized test data.

Instead of maintaining many nearly identical tests with different inputs, you define one test and run it through multiple rows of data, which reduces redundancy, improves maintainability, and makes it easier to cover variations and edge cases.

Environments and Browsers

Spur lets you run the same test suites across multiple environments such as dev, staging, and production without duplicating suites.

By configuring Environments and Environment Values, you can centralize environment-specific settings and then run suites across deployments, making it easier to compare results and maintain consistent test logic.

Test Plans and Suites

A test suite in Spur is a collection of related tests that validate specific functionality, with Flow View giving you a visual representation of test dependencies.

When you run a test suite, Spur executes tests in order, respects dependencies, and provides real-time feedback on status, progress, errors, and execution time, which makes Test Plans and suites a foundation for organizing your testing around features and user journeys.

Bulk Actions and Retry-style workflows

Spur supports multiple test execution methods, including scheduled tests, cached tests, manual execution, and CI/CD, so you can repeatedly run suites and tests as part of your regular workflow.

Using features like scheduling, snoozed tests, and cached runs, teams can re-run tests and keep execution focused on the most relevant suites, which functions as a practical retry pattern for stabilizing and iterating on coverage over time.

Reporting, Debugging, and Integrations

The Spur Dashboard gives a centralized view of currently running tests, past runs, scheduled tests, and recent failures, making it easier to monitor results and understand your testing environment.

For deeper analysis and debugging, Spur provides Statistics, full browser observability, video replay, console and network logs, and agent logs, so you can see step-by-step what happened in a run.

Spur's integrations turn those results into action.

With Jira and Linear, you can create detailed tickets directly from failures with screenshots, logs, and reproduction steps, while Slack, Email, and GitHub integrations handle real-time notifications, reports, and automated workflows in your existing tooling.

The Early Days of Customer Success

Something we started doing from even before Spur was born was talking to customers and validating the problem. At Spur, we've internalized a simple truth: our customers' success is our success.

Why Invest So Heavily in CS?

At Spur, we believe quality is core to every digital experience. No matter the company, everyone who has a digital presence wants to provide a high-quality journey for their customers and users - and that starts with testing.

Spur is an AI-native platform powering that foundation. Our product runs every day, with every release, and directly impacts how companies perform. But our agentic, AI-driven approach to testing is a shift from the old model—and that means it requires deep customer understanding.

Customer Success is a Team Sport: Company-Wide Integration

We insist customer success is a team sport. We've woven customer-centric thinking into the DNA of every department.

Everyone at Spur is deeply integrated in Customer Success. This diagram illustrates our holistic CS framework: the customer journey stages (onboarding, activation, expansion) are supported by Spur's services (blue circles on the left), measured by key metrics (green diamonds on the right), and fueled by a cross-functional team effort (bottom).

Engineering:

Our engineers don't hide behind feature backlogs and sprint boards, isolated from end-users. Instead, each engineer looks over 2–3 customer accounts. In practice, that means developers regularly sit in on customer calls and Spurring Sessions for the accounts they own.

Design:

‍Our design team is equally involved. Great UX in an AI-driven testing tool can be a differentiator, so our designers want to understand users deeply. They routinely analyze PostHog sessions and other analytics to see which features customers use and where they might get stuck.

Sales:

‍You might wonder, where does Sales fit after the deal is signed? At Spur, Sales doesn't throw the customer over the wall and disappear. Our sales team stays involved as a stakeholder in the customer's ongoing success. In fact, during handoff, the salesperson spends extensive time (often 3+ hours over multiple meetings) with the new customer.

Spurring Sessions and the Power of Continuous Feedback

While Spur is a SaaS product, we offer customer support to all of our customers. Earlier we mentioned Spurring Sessions – a term you won't find in a generic CS handbook, because it's something we coined at Spur. Spurring Sessions are essentially high-touch, collaborative working sessions with our customers. Think of them as a blend between a coaching call, a consulting session, and a feedback forum, all rolled into one.

What makes Spurring Sessions particularly powerful is how they feed into our continuous feedback loop. Every session is an opportunity not just for the customer to learn from us, but for us to learn from the customer. For example, during a session, a customer might ask, "Can Spur do X?" If we hear questions like that repeatedly, it's a huge flag for us to improve UI or develop a new feature.

At Spur, customer success isn't just a department—it's a mindset. It shapes how we build, how we ship, and how we support. In an AI-first world, where technology evolves rapidly, the human feedback loop becomes even more essential. That's why we'll keep showing up—week after week, session after session—to ensure every customer gets more than a tool. They get a partner in quality.

Agentic AI: The New Backbone of Resilient E-Commerce

Tariffs are climbing, uncertainty around global trade is at an all-time high, and online brands are facing immense pressure to cut costs without sacrificing quality or customer experience. Yet amid the uncertainty, a clear message is emerging from forward-thinking ecommerce brands: now's the time to innovate.

AI is pivotal in transforming e-commerce by enhancing operational efficiency, making it essential for businesses aiming to thrive in today's digital economy. - Brian Priest, CFO of eBay

One clear area of opportunity is in leveraging Agentic AI for your QA stack. QA is a high leverage space because it's work no engineer wants to be doing and, by freeing them up, they can devote their efforts to important tasks like new product development and innovation.

Maximize QA Impact on a Tighter Budget

QA testing has historically been a manual, resource-intensive process. With tariffs straining budgets, there's no room for inefficiency. AI agents automate repetitive test cases, catching critical errors early and freeing your team to focus on growth, not maintenance.

Protect your price-sensitive customers

With margins under threat, every bug becomes more costly. 89% of consumers say they'll abandon a brand after a negative digital experience—especially if they're feeling economic pressure. Agentic AI catches nuanced errors human testers might miss, protecting your reputation and revenue and boosting conversions.

Transform Core QA Processes with Agentic AI

1000+ tests in a month isn't just fast. It's what made bi-weekly releases and real test confidence possible. - Chloe Lu, E-Commerce Manager, LivingSpaces.com

Companies that adopt AI-driven testing see 50% faster test execution and 70% less test maintenance. These aren't marginal improvements—they're foundational changes. Agentic AI continuously adapts to site changes, UI updates, and user behavior, keeping your QA agile and responsive.

Cut real costs

With tariffs and tightening budgets, doing more with less isn't optional—it's essential. AI-powered QA helps teams expand test coverage, deploy confidently, and scale sustainably, all while reducing overhead.

Agentic AI isn't a luxury for calmer times; it's your strongest hedge against uncertainty today.

ROI with Spur

Spur's agentic AI helps e-commerce teams save time, cut costs, and deliver better digital experiences. Here's what our customers see:

- Up to 90% cost reduction in test case creation and maintenance
- 2–3× faster release cycles, powered by AI agents that execute and adapt in minutes
- 80–95% bug detection accuracy, even in edge cases manual QA typically misses
- >90% test coverage across critical revenue flows, with zero added headcount
- Less churn, more conversions: brands avoid the hidden cost of broken experiences

When we started Spur, we kept hearing the same frustrations from engineering teams: "Setting up automated testing takes months," "We don't have dedicated QA engineers to write test scripts," "Our tests break every time we update the UI." These aren't unreasonable concerns - the testing world is littered with automation projects that drag on for quarters, require specialized technical expertise, and create more maintenance headaches than they solve.

Companies approached implementation inefficiently. Unlike other tools with one-size-fits-all implementation, Spur curates a personalized experience for each customer.

Introduction to Agentic QA sessions tailored to you. Most testing tools treat every setup the same way, ignoring your specific application and business needs. We do the opposite. We study what works and create a personalized experience for each customer. The result is our 1-week pilot program that combines preparation with hands-on guidance designed around your team's needs.

Why Personalized Onboarding Changes Everything

At Spur, we've internalized a simple truth: your testing success is our success. Quality is core to every digital experience, and that starts with understanding your specific challenges before we ever touch your application.

Every pilot begins with custom preparation tailored specifically for your company. Before Day 1 of your pilot, our team has already analyzed your application, studied your user flows, and prepared personalized recommendations that align with your business priorities. We don't just demo our tool - we create an experience designed around your unique testing needs.

The key insight was this: while every application is unique, the fundamentals of successful test automation follow predictable patterns. We weren't implementing a testing tool - we were onboarding your AI QA engineer while simultaneously building a resilient QA program that scales with your growth.

This shift in perspective changed everything. Instead of technical setup phases, we now think about personalized onboarding phases: introducing Spur to your specific application context, training it on your critical user journeys, and helping you build testing practices that grow with your team. Just like you wouldn't throw a new QA engineer into testing without proper context, Spur needs to understand your application deeply and align with your team's goals.

The 1-Week Personalized Pilot Framework

Pre-Pilot Custom Preparation (1-2 weeks)

Before your pilot begins, we analyze your application, identify your highest-priority user flows, and prepare recommendations tailored to your development workflow. You get an experience built specifically for your team from day one.

Our customers typically fall into two categories:
1. Modernizing existing QA Practices - Moving from current automation frameworks to an AI-driven approach with Spur
2. Building a QA Program from scratch - No existing automation structure, everything is manual or ad-hoc

Phase 1: Discovery & Alignment
We start by understanding your current testing workflow (Automation Frameworks, Teams, Reporting Practices). We will recommend a pilot program depending on where your team is currently at with testing: Modernization / Building a Program.

Phase 2: Scope & Prioritization
We identify your highest-impact user flows and create a testing roadmap aligned with your development workflow.

Phase 3: AI Training for the Team
We prepare your team with personalized training on how to work effectively with AI-driven testing.

Phase 4: Onboarding and High Velocity 1-Week Pilot
Everything is set up for a smooth transition into your intensive pilot week. We recommend specific features on Spur based on the top use-cases on the platform to make sure teams make the most out of the pilot period.

1-Week High-Velocity Pilot

Day 1: Kickoff & Introduction to Agentic QA
Onboarding and Spur deep dive to get your team familiar with AI-driven testing approaches.

Day 2: Use Cases Covered with Your Application & Spur Functionality
Using our deep understanding of your specific application, we help you describe your key testing scenarios in natural language. "Test that users can complete checkout with different payment methods" becomes a sophisticated test suite designed around your exact payment integration, user interface, and edge cases we've identified specifically for your application.

Days 3-5: Hands-On Test Writing
Focus on onboarding and covering your critical user flows. Spur runs your tests while we provide guidance tailored to your team's workflow. We don't just show you test results - we help you understand how to build testing practices that work for your specific development process and scale with your product changes.

Ongoing Throughout Week: Spurring Sessions
Ad-hoc, on-demand support sessions available as needed. Our team is here to support and ensure your success throughout the way.

End of Week: Pilot Wrap Up
By the end of the week, you have major ROI to show -- Coverage Achieved, Bugs Found, Team Members Onboarded & Process Established.

Our Team will work with you to build your business case post pilot as well. Leave it to us!

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Results That Speak Volumes

The results consistently demonstrate the power of this personalized, tailored approach. Teams that complete our 1-week pilot typically see immediate value, with many expanding to comprehensive test coverage within their first month - guided by the customized recommendations we develop together.

What we've learned building Spur is that the teams that succeed with AI testing aren't necessarily the most technical or the largest, but the ones that get personalized guidance that fits their specific challenges, workflow, and team dynamics.

“The cookie banner appears at random points of the flow – major cause of test flakiness with traditional automation. Spur handled it automatically.”

“I love seeing that actually many of the times automation tests do fail. Oh, there is this unexpected pop-up and now you have to insert some additional code in there to handle it.”


“Seeing you roll out small fixes within a day is great—that velocity matters to us!”

“Issues got triaged same-day, often within hours.”

What we've learned building Spur is that the teams that succeed with AI testing aren't necessarily the most technical or the largest, but the ones that get personalized guidance that fits their specific challenges, workflow, and team dynamics.

Beyond Implementation: Building Testing That Scales

What sets Spur apart isn't just our AI technology - it's how we tailor the entire experience to your team's specific needs. We don't just automate your current processes; we help you build testing practices that grow with your product and team.

During your pilot week, you get dedicated guidance from our team who understands both the technical aspects of your application and the practical realities of your development workflow.

Every recommendation we make is designed around helping your team build resilient testing that becomes an accelerator for development velocity, not a bottleneck - all tailored to how your specific team works and grows.

Ready to see how quickly your team can achieve reliable, maintenance-free test automation with guidance tailored specifically to your needs? Reach out to learn more about our 1-week pilot program!

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The holiday shopping season isn't just coming. It's already here. With Deloitte forecasting up to $1.62 trillion in U.S. retail sales between November 2025 and January 2026, ecommerce teams are facing unprecedented pressure to deliver flawless digital experiences at scale. But there's a problem: traditional QA approaches weren't built for the complexity and velocity that modern holiday commerce demands.

The Scale Problem Traditional QA Can't Solve

Modern ecommerce platforms must test an impossible matrix before the holiday season: multiple payment providers across devices, BOPIS workflows, inventory sync, email campaigns reaching millions, mobile apps on dozens of OS combinations, flash sales under extreme load, personalization algorithms, and cross-border transactions.

The math doesn't work. Even with dedicated resources, testing every critical journey across these touchpoints takes weeks—time you don't have when deploying daily features and promotions in November and December. Manual testing doesn't scale, scripted automation breaks constantly, and by the time your team finds a critical bug, thousands of customers have already hit it.

How Agentic QA Works Around the Clock

Agentic QA operates fundamentally differently. AI agents autonomously explore your application 24/7, discovering issues before customers encounter them.

While your team sleeps, agents are:
- Executing thousands of realistic user journeys
- Testing new deployments immediately
- Validating checkout and payment flows
- Monitoring performance degradation
- Adapting coverage based on real usage patterns

From Reactive Fire Drills to Proactive Confidence

The typical drill: two weeks before Black Friday, QA works nights and weekends, developers abandon features to fix bugs, product managers nervously monitor every deployment. Reactive, exhausting, and still incomplete.

Agentic QA flips this entirely. By November, AI agents have continuously validated your platform for months, delivering:

Real-time visibility into what's working and breaking across every critical journey

Automatic adaptation when you deploy new promotions or products—no new test scripts required

Edge case coverage human testers miss: customers who abandon cart twice, switch payment methods mid-transaction, or stack multiple promo codes

Handling the Complexity Modern Commerce Demands

Today's ecommerce platforms are exponentially more complex than three years ago. AI-powered recommendations, real-time inventory, dynamic pricing, and AR try-ons each create new failure points. Traditional QA teams can't manually test every integration, maintain scripts through constant UI changes, and keep pace with daily releases. It's technically impossible at modern scale.

Agentic QA handles this by understanding your application holistically. When you add a buy now, pay later provider, AI agents automatically test it across all platforms. When your personalization engine changes, agents validate that the entire purchase flow still works. This isn't faster automation. It's an intelligent system that thinks like your best QA engineer but operates at machine speed and scale.

The Black Friday Reality

Black Friday traffic doesn't increase steadily. It spikes unpredictably. A viral post can send 50,000 users to one product page in minutes, overwhelming your checkout flow in seconds.

Traditional load testing prepares for expected patterns. But modern ecommerce is unpredictable. You need QA that continuously validates system behavior under real conditions, identifies degradation before it becomes catastrophic, and handles whatever the holiday season brings.

Agentic QA runs constantly against production-like environments, catching performance issues and race conditions that only surface under real-world complexity. When traffic patterns shift, AI agents automatically focus testing on the highest-load user journeys.

Making the Shift Now

If last year's holidays exposed testing gaps—downtime, customer complaints, revenue-impacting bugs—now is the time to evolve.

The winning teams this season aren't adding more manual testers or Selenium scripts. They're deploying intelligent, autonomous QA systems working 24/7 to ensure flawless customer interactions.

The question isn't whether your platform will be tested. It's whether your testing can match the scale of what you're about to face.

Start your journey toward autonomous holiday readiness with Spur's agentic QA platform. The best time to prevent Black Friday failures is right now.

Get Your Free Holiday Ecommerce Test Pack

Not sure where to start with your holiday testing strategy? We've created a comprehensive Holiday Ecommerce Test Pack that includes:

- Critical test scenarios for Black Friday/Cyber Monday readiness
- Checkout flow validation checklists
- Payment integration test cases
- Mobile commerce testing templates
- Performance monitoring guidelines

Enter your email below to get instant access to the Holiday Test Pack and ensure your platform is ready for the busiest shopping season of the year.

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2025 was a big year for Spur. Here's a look at the features that changed how teams create and run automated tests using natural language, from smarter ways to model scenarios and organize suites to richer execution, debugging, and integrations that plug directly into the tools teams already use every day.

Scenario Tables

Scenario Tables help you create dynamic tests that handle multiple scenarios within a single user flow using parameterized test data.

Instead of maintaining many nearly identical tests with different inputs, you define one test and run it through multiple rows of data, which reduces redundancy, improves maintainability, and makes it easier to cover variations and edge cases.

Environments and Browsers

Spur lets you run the same test suites across multiple environments such as dev, staging, and production without duplicating suites.

By configuring Environments and Environment Values, you can centralize environment-specific settings and then run suites across deployments, making it easier to compare results and maintain consistent test logic.

Test Plans and Suites

A test suite in Spur is a collection of related tests that validate specific functionality, with Flow View giving you a visual representation of test dependencies.

When you run a test suite, Spur executes tests in order, respects dependencies, and provides real-time feedback on status, progress, errors, and execution time, which makes Test Plans and suites a foundation for organizing your testing around features and user journeys.

Bulk Actions and Retry-style workflows

Spur supports multiple test execution methods, including scheduled tests, cached tests, manual execution, and CI/CD, so you can repeatedly run suites and tests as part of your regular workflow.

Using features like scheduling, snoozed tests, and cached runs, teams can re-run tests and keep execution focused on the most relevant suites, which functions as a practical retry pattern for stabilizing and iterating on coverage over time.

Reporting, Debugging, and Integrations

The Spur Dashboard gives a centralized view of currently running tests, past runs, scheduled tests, and recent failures, making it easier to monitor results and understand your testing environment.

For deeper analysis and debugging, Spur provides Statistics, full browser observability, video replay, console and network logs, and agent logs, so you can see step-by-step what happened in a run.

Spur's integrations turn those results into action.

With Jira and Linear, you can create detailed tickets directly from failures with screenshots, logs, and reproduction steps, while Slack, Email, and GitHub integrations handle real-time notifications, reports, and automated workflows in your existing tooling.